Onboard Service Specialist, Aircraft Appearance

POSITION PURPOSE

Serves as the primary point of contact/liaison providing onboard services support, operational and financial data to one or more specific codeshare partners.

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned to this position as needed.

KEY RESPONSIBILITIES

• Serves as a primary point of contact for all codeshare partners, delivering operational excellence through performance, communication, and overall customer engagement

• Tracks onboard services email and follows up on aircraft appearance and catering issues

• Works with other Onboard Services associates, in a cross-training capacity, to understand all codeshare partners’ onboard service and aircraft appearance specifications

• Performs onsite audits of both vendor and aircraft appearance items

• Oversees Aircraft Appearance Audit team, Flight Attendants on special assignment

• Analyzes information from audits to track and trend deficiencies and to ensure compliance

• Facilitates bi-weekly conference calls with cleaning vendor leadership

• Point person for renewal and updates to vendor contracts

• Orders aircraft appearance supplies and ensures delivery to various hangar locations

• Tracks, reviews, and measures cleaning expenditures, operational delays, galley carts, Tarmac Delay Kits

• Works with Maintenance and Engineering departments regarding aircraft codeshare swaps and ensures cart/catering allocation and performs new aicraft acceptance checks

REQUIRED SKILLS AND COMPETENCIES

Data Analysis:

• Ability to interpret and consolidate data to influence decision-making.

• Troubleshoots issues, draws conclusions and makes recommendations to address specific challenges.

• Ability to analyze information, identify key issues and relationships, and draw logical conclusions by identifying the root causes of problems and developing solutions.

• Proficiency with Microsoft Office computer software, with a focus on Excel and Access.

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or equivalent is required

• At least 1 year experience in specialty training beyond high school in computer software, data analysis and/or front-line supervisor or equivalent work experience

• At least 1 year experience in any combination of auditing/analyzing, airline operations, or catering/cleaning

PREFERRED EXPERIENCE

• Previous project management experience

LANGUAGE SKILLS

• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

• Able to write routine reports and correspondence

• Able to speak effectively before groups of costumers or associates of organization

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Ability to lift or move up to 10 pounds 65% of the time and to and more than 100 pounds up to 30% of the time

WORK ENVIRONMENT

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job.

• Outdoor weather conditions, open air hangar up to 30% of the time

TRAVEL REQUIREMENTS

Travel up to 60% of the time, including overnight stays.

EQUAL OPPORTUNITY EMPLOYER, DISABILITY, AND VETERAN ACCOMODATIONS

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.